Technical Implementation Project Manager in Markham

Accommodations Plus International (API) is a technology and services company focused on driving innovation across the travel and transportation industry. We partner with organizations in the airline, cruise, and rail sectors to deliver solutions that improve layover operations, enhance customer experience, and support long-term growth. Our mission is to make layovers simpler and more efficient for crew members—and we bring that to life through deep industry expertise and a practical, results-driven approach.

Today, API’s platform powers over 18 million crew room nights each year for 100+ airlines and travel operators worldwide. Our Global Reach ensures that airline crews are rested, transported, and connected so global aviation runs on time. At API, we’re building a culture rooted in succeeding and thriving together. It’s a place where people are encouraged to take ownership, develop their skills, and contribute to work that matters.

If you’re looking to grow your career in a company that values steady progress, real impact, and long-term development, we’d like to meet you!

Position Overview

The Senior Implementation Project Director plays a critical role in successfully delivering API products and processes within client environments. Reporting to the Vice President of Project Management, the IPM serves as the single point of contact for clients throughout the project lifecycle – from initial planning to successful go-live and post go-live review. The ideal candidate has a strong background in project management, excellent client-facing skills and experience managing complex implementations, ensuring smooth execution without requiring deep technical involvement.

Success in this Role

• Builds and maintains positive working relationships with clients, vendors, and internal teams through clear and effective communication.
• Plans and executes implementation activities to ensure milestones and deliverables are completed on time.
• Identifies potential risks early and escalates issues promptly to minimize impact on project delivery.

What You'll Do

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Key Responsibilities

• Implementation Readiness: Establish internal and external documentation frameworks, including project folders, stakeholder contact plans and client introductory decks.
• Project Planning & Execution: Develop and manage detailed project plans, high-level timelines and governance packs using tools like Microsoft Project.
• Client Collaboration: Prepare kickoff materials, lead onsite and remote discovery sessions and align deliverables with client objectives.
• Stakeholder Communication: Act as the primary liaison between internal teams, vendors, and clients, ensuring clear communication and alignment on objectives.
• Process Management: Support Business Integrations in drafting Implementation Requirements Documents (IRD) and catalogues, covering business rules, workflows, and system integration requirements.
• UAT Support: Oversee user acceptance testing, ensuring feedback is captured and sign-off achieved.
• Pre-Go-Live Excellence: Develop comprehensive pre-go-live checklists and conduct robust post-implementation reviews.
• Risk Management: Proactively identify risks, triage issues, and drive escalation or resolution as needed.
• Team Leadership: Manage resources, timelines, and project financials to ensure on-target delivery.

What You’ll Bring

• Exceptional communication, organizational, and problem-solving skills.
• Strong yet flexible execution focus with attention to detail and a results-driven mindset.
• Ability to manage multiple priorities in fast-paced, deadline-driven environments.
• Full fluency in English (additional languages, particularly in Latin America and Asia, are a plus).
• Willingness to travel when required.

Preferred Qualifications

• 3+ years of experience in project management, preferably in process implementation or client services.
• Bachelor’s degree in Business, Project Management or a related field.
• Desired PMP Certification or equivalent.

Position Type and Expected Hours of Work

This is a full-time position, Monday through Friday, during normal core business hours. Flexibility is required to support global customers, and occasional evening and weekend work may be required as job duties demand.

Travel Requirements

Approximately 15% of travel is required. There is a need to be present for client kick-offs, status meetings etc., as well as for handovers. This role requires frequent global travel, including Canada, the United States, Europe, Middle East, Africa, Asia-Pacific and Latin America regions, depending on business needs. Candidates must be able to travel internationally, including on short notice, as a core and essential function of this position.

Compensation Range

The good faith annual salary range for this position is $100,000 to $135,000.00 CAD annually. Compensation is determined based on several factors, including the candidate’s experience, qualifications, and skill set, geographic location, as well as internal alignment and external benchmarks.

Other Duties

Duties, responsibilities and activities may change at any time according to business needs.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk; use hands to finger, handle or feel; and reach with hands and arms.

AAP/EEO Statement

Accommodations Plus International is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws.