HR Specialist | Talent Acquisition | End to End Recruitment
Tools/Tech
- ServiceNow ITOM suite: Discovery, Service Mapping, Event Management, CMDB.
- CMDB/CSDM design, CI relationships, reconciliation, normalization, lifecycle, governance.
- Integrations: REST/SOAP/APIs; cloud platforms AWS, Azure, GCP; enterprise tool integrations.
About the Team & Impact
You’ll support ServiceNow work, focusing on IT Operations Management and CMDB health for an enterprise environment. The role drives reliable discovery, accurate CI relationships, and robust integrations that enable event management and service mapping at scale.
Responsibilities
- Lead ITOM Discovery across hybrid environments to improve CI coverage and accuracy.
- Design and govern CMDB/CSDM models to enforce data quality, normalization, and reconciliation rules.
- Implement Service Mapping to align application services with infrastructure and dependencies.
- Optimize Event Management to reduce noise and improve incident correlation.
- Configure and troubleshoot MID Servers to ensure secure, reliable discovery across networks.
- Integrate ServiceNow with cloud platforms (AWS, Azure, GCP) and enterprise tools via REST/SOAP/APIs.
- Document architecture and runbooks to support operations and CMDB governance.
Seniority level
Mid‑Senior level
Employment type
Contract
Job function
Information Technology
Industries
Oil and Gas
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Sr. ServiceNow ITOM/CMDB Developer in Calgary employer: Accion Labs
As a leading technology consultancy in Canada, we pride ourselves on fostering a collaborative and innovative work culture that empowers our employees to excel. Our Principal Engineer role offers not only competitive benefits and opportunities for professional growth but also the chance to work with cutting-edge technologies in a dynamic environment. Join us to be part of a team that values creativity and technical excellence while making a meaningful impact in the tax and accounting sector.
