Serve Access Credit Union members through telephone, chat, and email while applying strong communication and customer service skills.
The Member Solutions Centre Representative I provides financial service to existing and potential members. As an incoming-contact first point, you will respond to inquiries, process transactions, promote products, and support business development objectives. The role requires knowledge of credit union products, policies, and procedures.
Key Responsibilities:
- Resolve member inquiries through phone, chat, email, and other communications
- Process transactions and investment instructions using internal software
- Set up online banking, reset passwords, and troubleshoot access issues
- Refer lending and wealth management inquiries to specialists
- Balance the electronic ledger daily through the banking system
Requirements:
- Grade 12 diploma or equivalent
- Minimum one year customer or member service experience
- Strong verbal and written communication skills
- Proficient computer skills with attention to detail
- Ability to follow policies and procedures accurately
Apply your member service, communication, transaction processing, and banking skills with Access Credit Union's solutions centre team.
Member Service Representative Contact Centre in Altamont employer: Access Credit Union
Access Credit Union is an exceptional employer that prioritizes community engagement and employee development, making it a top choice in Manitoba. With a supportive work culture that values strong relationships and teamwork, employees enjoy opportunities for growth and advancement while contributing to meaningful financial services. Join us to be part of a dedicated team that not only focuses on member satisfaction but also fosters a rewarding career path.
