Manager – Brampton

ACCES Employment is a leader in connecting qualified jobseekers from diverse backgrounds with employers across the Greater Toronto Area (GTA), Ontario, and Canada. ACCES helps more than 57,000 job seekers each year at seven locations in the GTA. As a charitable not-for-profit organization, ACCES provides employment services that connect jobseekers, including newcomers, youth, women, and refugees to jobs that reflect their skills and experience. Our vision is to achieve a fully inclusive labour force that reflects the diversity, skills, and experience of Canada's population.

We are looking for skilled talent who thrive in a flexible and innovative environment. ACCES offers an excellent benefits package, an RRSP matching program, and an Employee & Family Assistance Program.

Scope: For the position of Manager, Integrated Employment Services, Brampton, we are seeking a results-oriented team player with demonstrated management skills in a not-for-profit environment. This individual will bring exceptional team-building, community engagement, partnership development, and communication skills, along with strong Employment Ontario experience, to lead our Brampton location. Reporting to the Director, Services & Community Engagement, Peel Region, this individual will be responsible for overseeing all aspects of client service delivery at the Brampton location with specific accountability for Employment Ontario services. As part of the management team, this is a non-unionized position.

Duties and Responsibilities:

• Ensure all team deliverables, KPIs, and performance targets are met, including job placements, outcomes, claims, and all service requirements as stipulated by WCG.
• Execute quality management plan, service initiatives, and meet outcome targets.
• Interpret or translate policy and contractual requirements for team members.
• Train and mentor staff to ensure their performance exceeds minimum KPI standards.
• Manage and supervise direct and indirect reports, including Employment Consultants, Employer Liaisons, and administrative staff.
• Manage, coordinate, and monitor all assigned programs and services, ensuring all funding requirements, commitments, and targets are met and assigned budget is spent.
• Provide leadership and expertise to employment teams in areas of assessment, case management, problem solving, intervention, crisis management, and understanding the principles and ethics of employment counseling.
• Conduct performance reviews and support staff in identifying and pursuing professional development and training opportunities.
• Coordinate the recruitment, training, and management of new employees, placements, and volunteers.
• Participate in the development and implementation of an effective outreach strategy to create and enhance relationships with community partners, funders, and employers.
• Represent ACCES in the Brampton community networks and collaboration initiatives.
• Demonstrate sensitivity and cultural awareness regarding serving the needs of newcomer clients.
• Support the successful execution of events at ACCES Brampton.
• Participate in planning activities and work collaboratively within the management team.
• Preparation of proposals, regular reports, and statistics.
• Coordinate and ensure all site facilities’ maintenance and repairs, equipment and renovation projects are completed according to established processes and procurement policies.
• Oversee all site health & safety activities and participate in the Health & Safety Committee as a Management Representative.
• Analyze and report program activities and make recommendations to senior management regarding strategies and activities that improve program efficiency and effectiveness; support implementation of recommended strategies and ensure program targets are met and exceeded.
• Ability to travel to all ACCES locations, employer sites, outreach, and networking events.
• Other duties as assigned by management.

Experience and Qualifications:

• University Degree in Business, Human Services, or a related field.
• Over 5 years of work-related experience in Human Services and minimum of 3 years’ experience of supervision and program or project management.
• Exceptional strength in human resources areas of performance management, team leadership, and staff coaching/mentoring, preferably in a diverse setting.
• Solid knowledge and understanding of local labor market trends and community services networks.
• Outstanding communication skills, both written and verbal.
• Excellent organizational, planning, problem solving, and time management skills.
• Ability to prioritize and appropriately identify and respond to urgent situations while meeting competing deadlines.
• Experience with online service delivery and related technology is considered an asset.
• Health & Safety Certification is considered an asset.

Please Note: We thank all applicants for their interest; however, only those selected for an interview will be contacted. Candidates who are contacted may be requested to complete a screening video interview using Spark Hire. We do not use AI in our candidate screening. ACCES Employment is committed to equity, diversity, and inclusion in our workplace and in our recruitment processes. We encourage applications from members of all racialized groups, gender identities and sexual orientations, Indigenous persons, and persons with disabilities. Equity, Diversity, and Inclusion are central to our mission, values, and operations. We foster an inclusive workplace where every employee feels a sense of belonging. Our diverse team generates innovative solutions to complex challenges, supporting our vision for an inclusive labour market in Canada. We recognize the value of workplace diversity and leverage it to develop services that meet the broad needs of our clients. Through partnerships and effective service delivery, ACCES promotes equity for marginalized populations.

Accessibility and Accommodation: ACCES Employment is also committed to developing inclusive, barrier-free selection processes and work environments. Please advise our HR representative or hiring manager of any accommodation measures that are required. Information received relating to accommodation measures will be addressed confidentially. We are currently on a hybrid work schedule, working in the office and from home. This hybrid work schedule is subject to change based on business requirements.