Director, Technology Operations & Delivery in Toronto

AccertaClaim Servicorp Inc. (ACSI) and its subsidiary, Accerta Services Inc. (ASI), both known as Accerta, manage dental, vision, drug, and healthcare benefits programs exclusively for government and social services agencies in Canada. Our targeted experience and innovative technology provide reliable service, process continuity, cost savings, as well as accurate and insightful data that enables governments to make informed strategic decisions, reducing stress on the healthcare system through streamlined administration. Accerta is a Certified B Corporation, which is a testament to the values on which we’ve built our business: serving our customers, caring for our employees, and supporting our community and the environment.

The Director, Technology Operations & Delivery is responsible for the operational leadership, coordination, and execution oversight of Accerta’s technology portfolio. This role ensures technology initiatives, operational functions, and cross-functional delivery activities are executed effectively, prioritized appropriately, and aligned to organizational objectives. The Director acts as the central operational leader across technology delivery functions, ensuring operational accountability, delivery discipline, governance consistency, and execution transparency across infrastructure, software delivery, product operations, data initiatives, vendor engagements, and enterprise technology programs.

Primary Accountabilities:

• Provide operational coordination and execution oversight across enterprise technology initiatives, operational programs, and delivery workstreams.
• Drive operational accountability and execution discipline across cross-functional technology teams and vendors.
• Identify operational bottlenecks, delivery risks, resource constraints, and dependency conflicts, and coordinate resolution activities.
• Operationalize and maintain delivery governance processes, reporting cadences, execution management practices, and operational coordination frameworks across the technology portfolio.
• Facilitate operational review meetings, prioritization discussions, delivery checkpoints, and cross-functional coordination sessions.
• Coordinate operational intake and prioritization processes across technology functions.
• Manage operational relationships with technology vendors, implementation partners, consultants, and managed service providers.
• Develop and maintain operational dashboards, delivery reporting, and portfolio visibility across the technology organization.
• Lead and develop operational delivery, governance, coordination, or project management resources assigned to the function.

Required Skills & Qualifications:

• 10+ years of progressive experience in Information Technology, operational leadership, enterprise delivery management, or technology operations roles.
• Minimum 4 years of leadership experience managing cross-functional technology teams, operational functions, or enterprise delivery initiatives.
• Strong understanding of enterprise IT operations, software delivery practices, operational governance, and service delivery management.
• Bachelor’s degree in Information Technology, Computer Science, Business Technology Management, or related field, or equivalent practical experience.
• PMP, ITIL, Agile, Lean, or equivalent governance/delivery certifications are considered strong assets.

What We Offer:

• Group Benefits: Coverage begins on the employee's first day.
• Pension Plan: Eligibility starts on the employee's first day, with a 5% employee contribution matched by a 5% employer contribution.
• Performance-based incentive programs: Opportunities to increase your earnings.
• Growth Opportunities: in a company that promotes from within.
• Hybrid Work Environment: working environment with a laptop and two monitors.
• Mental Health Support: Access to Mental Health on Demand for employees and their dependents.
• Community Volunteering: Up to 8 hours of paid time off annually to volunteer in your community.
• Education Reimbursement: Tuition reimbursement for post-graduate courses, upon prior approval.

Accerta is an equal opportunity employer and committed to fostering diversity and inclusion in the workplace. We offer accommodation for applicants with disabilities, as required throughout the recruitment process.