At a Glance
- Tasks: Lead transformative CCaaS solutions and elevate client engagements at Accenture Song.
- Company: Join Accenture Song, a leader in innovative customer service technology.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Dynamic role with a focus on innovation and collaboration.
- Why this job: Be a key player in shaping the future of customer service technology.
- Qualifications: 10+ years in Cloud Contact Center tech and strong leadership experience required.
The predicted salary is between 135000 - 165000 $ per year.
Become a transformative force in CCaa S at Accenture Song.
This role is designed for leaders eager to implement groundbreaking customer service solutions and elevate client engagements.
As the CCaa S Delivery Lead, you will steer strategic business initiatives and collaborate with industry leaders to broaden our technology scope.
You're expected to maintain robust communication with stakeholders and harness market insights to enhance our CCaa S offerings effectively.
Key
Responsibilities
- Lead the delivery lifecycle for CCaa S solutions
- Build and maintain relationships with senior leaders
- Craft migration and rollout strategies for platforms
- Partner with technology firms on solution designs
- Conduct Agile planning for project milestones
Requirements
- 10+ years in Cloud Contact Center technologies
- 7+ years in leadership and change management
- 5+ years in AI-driven digital solutions
- Fluent English for global communication
- Proven experience with Agile and Waterfall SDLC
Harness the power of innovation in CCaa S at Accenture Song while steering strategic technology initiatives. #J-18808-Ljbffr
Innovative CCaaS Lead in Vancouver employer: Accenture
Accenture Consulting is an exceptional employer that fosters a dynamic and inclusive work culture, empowering employees to innovate and excel in their roles. With a strong focus on professional development, team collaboration, and leadership opportunities, you will thrive in a supportive environment while working on impactful payment solutions for clients across Canada and beyond. The company's commitment to diversity and global reach makes it a unique place to grow your career in the fast-evolving payments landscape.
