Join Accenture Song as a Technical Lead specializing in CCaaS and agentic AI solutions. Influence customer experience through robust technology implementation and innovative architectures. In this key position, you'll leverage over 7 years of engineering leadership to drive CCaaS projects and architectural solutions. Your expertise will guide teams through modernization efforts, ensuring effective communication with IT stakeholders and facilitating seamless integrations. Focusing on agentic AI will be essential to redefining customer engagement in a digital-first landscape. Key Responsibilities:
- Own technical architectures for CCaaS platforms
- Lead modernization initiatives and ensure effective migrations
- Design agentic AI solutions for enhanced customer interactions
- Oversee integrations with enterprise systems
- Drive adherence to governance and delivery standards
Requirements:
- Minimum 7 years in technical roles
- Proven CCaaS implementation experience
- Deep knowledge of cloud and security concepts
- Experience with agentic AI frameworks
- Excellent stakeholder engagement skills
Shape the future of customer experiences at Accenture Song as a CCaaS Tech Lead.
CCaaS Tech Lead for Customer Experience in Ottawa employer: Accenture
Accenture Consulting is an exceptional employer that fosters a dynamic and inclusive work culture, empowering employees to innovate and excel in their roles. With a strong focus on professional development, team collaboration, and leadership opportunities, you will thrive in a supportive environment while working on impactful payment solutions for clients across Canada and beyond. The company's commitment to diversity and global reach makes it a unique place to grow your career in the fast-evolving payments landscape.
