At a Glance
- Tasks: Lead CCaaS transformations and design omnichannel experiences using Amazon Connect.
- Company: Join Accenture Song, a leader in innovative technology solutions.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Work in a dynamic global environment with impactful projects.
- Why this job: Shape the future of customer experience with cutting-edge AI and AWS technologies.
- Qualifications: 7+ years in CCaaS, strong AWS/AI knowledge, and excellent communication skills.
The predicted salary is between 123750 - 151250 $ per year.
Accenture Song seeks a senior CCaa S transformation leader to align delivery with business goals, lead strategic initiatives, and communicate progress to stakeholders across Canada and beyond.
You will architect CCaa S migrations (on-prem to Amazon Connect), design omnichannel experiences, and guide migration strategies with AWS-based solutions.
The role requires 7+ years in CCaa S, strong AWS/AI in CX, and excellent stakeholder communication in a global context.
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CCaaS Transformation Architect for Amazon Connect & AI employer: Accenture
Accenture Consulting is an exceptional employer that fosters a dynamic and inclusive work culture, empowering employees to innovate and excel in their roles. With a strong focus on professional development, team collaboration, and leadership opportunities, you will thrive in a supportive environment while working on impactful payment solutions for clients across Canada and beyond. The company's commitment to diversity and global reach makes it a unique place to grow your career in the fast-evolving payments landscape.
