At a Glance
- Tasks: Lead innovative CCaaS solutions and enhance customer service delivery.
- Company: Join Accenture Song, a leader in tech-driven customer engagement.
- Benefits: Competitive salary, flexible work options, and career advancement opportunities.
- Other info: Collaborate with industry leaders in a dynamic and supportive environment.
- Why this job: Shape the future of customer engagement with cutting-edge technologies.
- Qualifications: 7+ years in contact center architecture and AWS expertise required.
The predicted salary is between 135000 - 165000 $ per year.
Drive innovative CCaa S solutions with Accenture Song as a Senior CCaa S Architect. Your role will focus on client engagement and the delivery of cutting-edge technologies.
As a Senior CCaa S Architect, you will lead strategic initiatives that align with business goals and enhance customer service delivery across the organization.
This client-facing role requires strong leadership and communication skills to manage project lifecycles effectively.
You will work closely with industry leaders to craft and implement robust CCaa S offerings.
Key
Responsibilities
- Lead CCaa S solution architecture and design
- Manage onshore and offshore project teams effectively
- Develop project ideation and gather business requirements
- Design secure, scalable AWS architectures
- Drive integration strategies with backend systems
Requirements
- 7+ years in contact center architecture
- Proven experience in Amazon Connect implementations
- Extensive knowledge of AWS cloud services
- Experience in AI-powered solutions for customer interactions
- Fluency in English mandatory for stakeholder engagement
Bring your expertise to Accenture Song and redefine customer engagement strategies. #J-18808-Ljbffr
Senior CCaaS Architect in Calgary employer: Accenture
Accenture Consulting is an exceptional employer that fosters a dynamic and inclusive work culture, empowering employees to innovate and excel in their roles. With a strong focus on professional development, team collaboration, and leadership opportunities, you will thrive in a supportive environment while working on impactful payment solutions for clients across Canada and beyond. The company's commitment to diversity and global reach makes it a unique place to grow your career in the fast-evolving payments landscape.
