Engineer Amazon Connect and Google Cloud Contact Center AI solutions across voice, chat, email, and messaging channels. Build scalable customer experience platforms across AWS and Google Cloud. Accenture Song seeks a hands-on CCaaS Engineer with deep Amazon Connect and Google CCAI expertise. You will translate complex requirements into implementations, collaborate with architects, developers, and stakeholders, and deliver contact center solutions. The work spans cloud-native services, integrations, AI, and platform engineering. Key Responsibilities:
Design and maintain multichannel CCaaS solutions Configure contact flows, routing, IVR, and agent workspaces Develop AWS and Google Cloud integrations Build CI/CD pipelines and infrastructure-as-code Monitor performance and resolve production issues Requirements:
Deep expertise in Amazon Connect and Google CCAI Experience with AWS and Google Cloud ecosystems Knowledge of Amazon Lex, Bedrock, Dialogflow CX, and Agent Assist Ability to use Python, Node.js, or Java Strong problem-solving and engineering skills Apply Amazon Connect, Google CCAI, cloud engineering, and conversational AI expertise to Accenture Song contact center solutions.
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Amazon Connect CCaaS Engineer in Calgary employer: Accenture
Accenture Consulting is an exceptional employer that fosters a dynamic and inclusive work culture, empowering employees to innovate and excel in their roles. With a strong focus on professional development, team collaboration, and leadership opportunities, you will thrive in a supportive environment while working on impactful payment solutions for clients across Canada and beyond. The company's commitment to diversity and global reach makes it a unique place to grow your career in the fast-evolving payments landscape.
