At a Glance
- Tasks: Lead transformative CCaaS projects and drive innovation in customer service.
- Company: Join Accenture Song, a leader in tech-driven solutions.
- Benefits: Competitive salary, career growth, and a dynamic work environment.
- Other info: Collaborate with senior leaders and shape the future of customer experience.
- Why this job: Make a real impact on customer service with cutting-edge technology.
- Qualifications: 10+ years in cloud contact centers and strategic project delivery.
The predicted salary is between 104130 - 127270 $ per year.
Lead transformative CCaa S initiatives at Accenture Song.
This role drives technological innovation and project delivery across customer channels while leading project teams effectively.
As a CCaa S Project Leader, you'll be instrumental in aligning Accenture's offerings with market demands, driving strategic growth initiatives.
With over ten years of experience in cloud contact center systems, you will work collaboratively with senior leadership and technology partners, ensuring successful project outcomes and stakeholder engagement.
Your insight into market trends will inform transformational strategies and value propositions.
Key
Responsibilities
- Manage full CCaa S delivery lifecycle for large-scale projects
- Establish relationships with senior management for future initiatives
- Direct strategy and execution for platform migrations
- Design customer service-focused CCaa S solutions with partners
- Plan project milestones using Agile methodologies
Requirements
- 10+ years with Cloud Contact Center platforms
- 7+ years in strategic planning and project delivery
- 8+ years aligning technology with operational benchmarks
- 5+ years in AI and virtual assistant integration
- Proficient in English for diverse stakeholder interactions
Lead Accenture Song's efforts in redefining customer service through innovative technology-driven CCaa S solutions. #J-18808-Ljbffr
Accenture Song CCaaS Project Leader employer: Accenture
Accenture Consulting is an exceptional employer that fosters a dynamic and inclusive work culture, empowering employees to innovate and excel in their roles. With a strong focus on professional development, team collaboration, and leadership opportunities, you will thrive in a supportive environment while working on impactful payment solutions for clients across Canada and beyond. The company's commitment to diversity and global reach makes it a unique place to grow your career in the fast-evolving payments landscape.
