Director of People & Culture in Victoria

Accent Inns Inc. is a BC-based hospitality company that is different in a good way. Here, we LEAD WITH LOVE, and our number one metric is the happiness of our staff, who we call our Fam-Jam. Our Spring 2026 Employee Survey showed that 96% of our employees are happy to work here, with a 100% participation rate! We have two hotel chains: Accent Inns, where there is a rubber duck in every room, and Hotel Zed, where we rebel against the ordinary. Our latest venture is ROAR, our live-fire restaurant in Tofino, BC.

We are searching for a Director of People & Culture to join our flock of totally unique and fun-loving individuals to drive our business forward in the long term. This role reports to Noah Warder, VP of People & Culture and will help our amazing P&C team translate our strategic initiatives into impactful programs and policies that continue to support our Ducks ‘n Rebels to live their best lives.

Who We Are

Success attracts success and here you will be working with an extraordinary company. We are a force in the industry: We have been named one of Canada’s Most Admired Corporate Cultures™ four years in a row. We received the Tourism Industry Association of Canada’s Business of the Year award for the outstanding growth of our business. We received Employer of the Year award from Tourism Canada. We have doubled our revenue and tripled our profits in the last nine years. Our owner and CEO, Mandy Farmer, was named Hotelier of the Year by Hotelier Magazine and RBC Women of Influence Entrepreneur of the Year. Key to our success is living by our four Core Values every day:

• Be Real
• Have Fun
• Make Everything Better
• Have Each Other’s Backs

Benefits & Work Perks

We cover 100% of medical and dental premiums, PLUS you get free mental health benefits. We also have a bunch of Work Perks just for you:

• Free nights at any of our hotels + discounts for your friends & family
• Live your Best Life fund (we’ll help pay for courses that’ll make your life better, whether or not they’re related to your role with us)
• Employee purchase program so you can get sweet deals on everything from electronics to linens
• Executive leadership development and coaching

Salary: $105,000 – $155,000

What the Role is Quacked Up to Be

The Director of P&C will support their Care Bear (Noah Warder) with strategic initiatives, lead our HRBPs in supporting their regions and partner closely with their counterparts across all departments. This role will be responsible for managing our recruitment processes, identifying key areas for improvement, supporting the development of the HRBPs and translating key company objectives into P&C goals and programs. As our Director of P&C you are uniquely positioned to champion our culture, support DEIB initiatives and Make Everything Better (one of our values). This is a new role at Accent Inns, focused on supporting our sustainability and positioning our organization as the employer of choice in hospitality in BC.

In your first 3 months, you will…

• Spend time learning from the P&C team about our current processes and programs
• Spend time building relationships and having fun with your team to understand better who they are and what they need from you as a leader
• Have dedicated time to learn and practice our Leading with Love philosophy and begin to have a deep understanding of how to lead at Accent Inns
• Learn about our feedback, coaching, and mentor programs at Accent Inns and begin to use them with your teams
• Meet 1-on-1 with your fellow directors and the regional managers to better understand their roles and departments
• Begin to build the partnership across the organization that will support your success (Care Bears, GMs, Regional Managers, Directors, etc.)
• Review how the P&C team is tracking its work using Microsoft Lists and make suggestions on how to make improvements to our current workflows
• Complete our Orientation program for new leaders
• Work with Noah to learn more about the strategic vision for P&C, DEIB, and Talent Acquisition at Accent Inns
• Review current P&C metrics and identify gaps and areas of opportunity

In your first 12 months, you will…

• Have established strong relationships with your stakeholders (Regional Managers, Directors, Care Bears)
• Have established a strong and trusting relationship with the HRBPs and developed career progression plans for each of them
• Supported and run one full compensation and performance review cycle
• Established P&C dashboard and metrics to report out on a monthly cadence
• Have taken over the performance review revamp project and developed a timeline and project charter to update our performance management process
• Supported the creation of our DEIB strategy and goals focused on our four pillars
• Visited all 8 of our properties to meet with our GMs and our teams on the front line
• Completed our Leading with Love leadership development program.
• Have taken ownership of the weekly P&C check-in meetings
• Developed your first 300-day plan for the P&C team in conjunction with Noah
• Have reviewed our policy package and made updates and suggestions to make our policies more human centric and in line with current legislation.
• Reviewed both our hourly and salaried recruitment processes and identified areas of opportunity to improve our candidate experience, empower hiring managers, and increase the diversity of our candidate pool

This exciting role will help be a key contributor to shaping and reinforcing our culture at Accent Inns/Hotel Zed/ROAR. This role partners closely with multiple departments across all business functions and properties. Communication, alignment and developing close relationships with key stakeholders will be key in ensuring the success of this role. You will be expected to travel to our properties regularly. As a senior leader at Accent, you will be a go-to coach and mentor for our directors and up-and-coming leaders.