At a Glance
- Tasks: Install, maintain, and troubleshoot advanced robotic systems in healthcare settings.
- Company: Join a dynamic startup revolutionizing healthcare with intelligent robotics.
- Benefits: Competitive salary, hands-on experience, and opportunities for growth.
- Other info: Work in a collaborative environment with a focus on innovation and problem-solving.
- Why this job: Make a real impact in healthcare while working with cutting-edge technology.
- Qualifications: 3-6 years in field service or related tech; strong electrical and software skills.
The predicted salary is between 62100 - 75900 $ per year.
Location: Toronto, ON
Type: Full-time, In-office
Vacancy Status: Existing
Start date: Immediate
Experience: 3–6 years of relevant industry experience in Field service, electronics, robotics, automation, or related electromechanical systems.
Education: Relevant technical education or equivalent practical experience in electronics, electrical engineering technology, mechatronics, robotics, or a related field.
About Able Innovations:
Able Innovations Inc. is a Toronto-based, Canadian-owned company revolutionizing healthcare with intelligent robotics. Since 2018, we have been designing, manufacturing and delivering advanced robotic solutions to acute care hospitals across North America. Our flagship product, the ALTA Platform®, is a one-of-a-kind patient transfer solution that addresses critical challenges in hospital workflows, thereby minimizing staff injuries and enhancing patient dignity through safe and seamless automation.
About the position:
We are looking for a hands-on Field Service Technician with strong electrical and software troubleshooting skills to help deploy, maintain, and support ALTA systems. You will complement our team's mechanical and mechatronics expertise with the ability to investigate electrical faults, interpret diagnostic logs, troubleshoot device communications, and understand how software and hardware interact. Able Innovations is a small, dynamic startup where initiative, sound judgment, and ownership matter. You will work directly with customers and engineering, solve problems in hospital environments, and help build the service procedures and capabilities needed to support a growing fleet. This role is 100% in office.
Responsibilities:
- Install, inspect, maintain, and repair ALTA systems at customer sites.
- Diagnose electrical, electronic, and software-related faults involving power systems, wiring, sensors, motor controllers, and device communications.
- Use diagnostic tools, system logs, and structured testing to isolate faults and verify repairs.
- Perform approved firmware updates, configuration changes, calibrations, and functional testing.
- Complete mechanical adjustments and component replacements as part of servicing the full system.
- Provide remote troubleshooting and on-site support, keeping customers informed of progress and next steps.
- Work with engineering to reproduce issues, capture diagnostic evidence, and validate corrective actions.
- Maintain accurate service records (findings, work performed, parts replaced, test results) and continuously improve troubleshooting guides, service procedures, and technician training materials.
- Follow approved safety and service procedures and complete required verification before returning equipment to use.
Required Skills:
- Practical experience troubleshooting and servicing complex electromechanical equipment.
- Strong electrical and electronics fundamentals, including reading schematics and tracing wiring and signals.
- Proficiency using multimeters and other electrical diagnostic tools.
- Experience using software tools to investigate faults, review logs, or configure equipment.
- Familiarity with firmware updates, basic networking, and device communication interfaces.
- Comfortable performing hands-on mechanical work, including disassembly, adjustment, and component replacement.
- A structured approach to troubleshooting accompanied by clear documentation of findings.
- Strong communication skills and professionalism when interacting with healthcare clients and partners.
- Ability to work independently, manage priorities, and recognize when engineering support is required.
- Willingness and ability to travel to customer sites across Canada and the United States.
Education & Background:
Relevant technical education or equivalent practical experience in electronics, electrical engineering technology, mechatronics, robotics, or a related field.
Bonus Skills:
- Linux command-line experience and Python, Bash, or similar scripting for diagnostics and automation.
- Familiarity with CAN bus, serial communications, and embedded control systems.
- Experience with oscilloscopes, motor drives, encoders, and feedback sensors.
- Experience servicing medical devices or working in hospital environments.
- Familiarity with remote diagnostics, telemetry, or fleet monitoring tools.
- Practical projects demonstrating an active interest in robotics, electronics, or engineering beyond coursework.
Qualifications:
Relevant technical education or equivalent practical experience in electronics, electrical engineering technology, mechatronics, robotics, or a related field. 3–6 years of relevant industry experience in Field service, electronics, robotics, automation, or related electromechanical systems.
You Will Be Successful If You Are:
- Flexible and Adaptable: You thrive in dynamic environments and respond effectively to changing priorities.
- Collaborative and Respectful: You value teamwork and diverse perspectives.
- Accountable: You take ownership of your work, ensuring high-quality outcomes.
- Proactive and Resourceful: You excel at finding solutions to challenges and communicate effectively with the team.
Field Service Technician, Electrical & Software Systems in Toronto employer: Able Innovations
Able Innovations is an exceptional employer for those passionate about healthcare technology and education, offering a unique opportunity to transform patient mobility in hospitals. With a supportive work culture that prioritizes employee well-being and professional growth, you will enjoy the benefits of no bedside stress while making a meaningful impact on healthcare teams. Located in Toronto, ON, this role provides exposure to cutting-edge MedTech innovations and the chance to champion safer working environments for caregivers across North America.
