Join our dynamic team as a Customer Service Representative! We're looking for a dedicated, enthusiastic professional to be the first point of contact for all Parts and Service sales and inquiries.
Responsibilities
- Provide phone and email support for customers across North America
- Process orders, quotes, and payments
- Assist with part identification and technical support
- Collaborate with service and logistics teams on returns and back orders
- Upsell products and support business growth initiatives
Requirements
- 1-2+ years in customer service, inventory, or purchasing
- ERP experience required (Epicor a plus)
- CRM experience an asset
- Strong communication and problem-solving skills
- MS Office proficiency
AI (Artificial Intelligence) tools may be used at certain points of the pre-screening and selection process for this role. To learn more about ABL's AI policy, please visit www.ablemployment.com/how-abl-utilizes-automation-and-ai-technology/
Customer Service Rep in Hamilton employer: abl employment
At L3Harris, we pride ourselves on being an exceptional employer, offering a dynamic work environment that fosters collaboration and innovation. Our commitment to employee growth is evident through comprehensive training programs and opportunities for advancement within our global network, particularly in the vibrant Ontario region. With a focus on inclusivity and operational excellence, we ensure our team members are equipped with the tools and support they need to thrive in their roles while contributing to meaningful projects that make a difference worldwide.
