Job Description
The Account Manager for ABF Freight Canada grows and maintains profitable ArcBest business by selling and marketing ArcBest solutions and services to current and prospective customers.
Responsibilities
- Develop sales strategies and a comprehensive understanding of customers' business models.
- Identify customer challenges; develop and implement solutions to create opportunities.
- Make sales calls and presentations to customers of all sizes.
- Manage business relationships and entertain customers.
- Monitor the Company's industry competitors, new products, and market conditions to understand a customer's specific needs.
- Conduct calls and face-to-face meetings with customers.
- Aggressively pursue customers using networking, social media, customer referrals, etc.
- Obtain and develop new accounts utilizing Company techniques and methods.
- Maintain and grow expertise of ArcBest service offerings.
- Collaborate with customers, front-line management, and various ArcBest departments.
- Negotiate service requirements and prices; establish service packages.
- Create service solutions for customers' unique business problems, and initiate pricing.
- Assist in collection process and cargo claim prevention, as needed.
- Maintain accurate territory account information in ArcBest database.
- Complete monthly sales audit reports and expense reports, as company guidelines require.
- Complete itinerary and call report as required by Company guidelines and IRS regulations.
- Conduct and receive phone calls and emails to identify opportunities, solve problems, build relationships, secure profitable business, and increase market share.
- Exhibit excellent customer service.
- Maintain a positive, customer-focused attitude in a highly intense environment.
- Interact with all employees and customers in a professional and courteous manner.
- Work in a team setting to accomplish goals.
- Other duties and projects, as assigned.
Requirements
Education:
- Bachelor's Degree, preferred
- Relevant experience will be considered.
Experience
- Transportation industry and related sales experience, preferred
Computer Skills
- Proficient in Microsoft Office Suite.
Additional Requirements
- Knowledge of business solutions, competitors, and decision makers, preferred
- Knowledge of ArcBest company policies, services, computer systems and services capabilities, preferred
Competencies
- Addressing Customer Needs
- Cross-Selling
- Negotiating
- Perseverance and Follow-Through
- Problem Solving
- Relationship Management
- Sales Closing and Agreements
- Selling
Work Hours
- Generally Monday - Friday between 8:00 am - 5:00 pm with occasional irregular hours depending on workload and customer events.
Travel Requirements
- Minimal (0%-25%)
Compensation
- This is a salary position paid biweekly.
- Variable compensation is included.
About Us
ArcBest is a multibillion-dollar integrated logistics company that's helped businesses build better supply chains for over a century. With 14,000+ employees across 230 campuses and service centers, we connect owned assets, a broad brokerage network and innovative technology to deliver end-to-end supply chain solutions for customers around the world.
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