Support ABC Fitness customers in English and Spanish through Zendesk, using empathy and clear communication across email, chat, and phone.
As a Customer Support Specialist, you will support a diverse global customer base and own issues from initial contact through resolution. You will provide understandable assistance, identify technical concerns, and communicate solutions effectively. The role supports a customer service career through relationship management, product demonstrations, and collaboration with Product Management.
Key Responsibilities:
- Provide support through email, live chat, and phone
- Own customer issues through complete resolution
- Report potential technical issues to the Product team
- Create and maintain knowledge base articles and saved replies
- Update customer details in the CRM
Requirements:
- Minimum one year in a customer-facing role
- Bilingual proficiency in English and Spanish
- Strong customer relationship management skills
- Empathy for customer challenges and pain points
- AI literacy, curiosity, and adaptability
Bring bilingual communication, customer empathy, and Zendesk support experience to ABC Fitness's global customer service team.
Bilingual Customer Support Specialist in Toronto employer: ABC Fitness
At ABC Fitness, we pride ourselves on fostering a collaborative and innovative work culture that empowers our employees to thrive. As a Senior Product Manager, you will have access to professional development opportunities and the chance to make a significant impact on our Ignite Analytics & Dashboards, all while working in a dynamic environment that values creativity and teamwork. Located in a vibrant area, our company offers unique advantages such as flexible work arrangements and a strong commitment to employee well-being.
