Bilingual English and Spanish customer support defines this ABC Fitness opportunity. Support customers through email, live chat, and phone using Zendesk.
As a Customer Support Specialist, you will support ABC Fitness's diverse global customer base. You will own issues from initial contact through resolution while explaining solutions clearly. The work includes technical issue reporting, knowledge-base updates, customer relationships, and CRM maintenance.
Key Responsibilities:
- Provide clear support through email, chat, and phone
- Own customer issues through complete resolution
- Identify technical issues and report them to Product
- Create and maintain knowledge-base articles and saved replies
- Demonstrate product capabilities and functionality
Requirements:
- Minimum one year in a customer-facing role
- Bilingual proficiency in English and Spanish
- Excellent customer relationship management skills
- Strong empathy for customer challenges and pain points
- AI literacy, curiosity, and ability to adapt
Bring bilingual communication, empathy, and Zendesk support experience to ABC Fitness customer service and issue resolution.
Bilingual Customer Support Specialist in Ottawa employer: ABC Fitness
At ABC Fitness, we pride ourselves on fostering a collaborative and innovative work culture that empowers our employees to thrive. As a Senior Product Manager, you will have access to professional development opportunities and the chance to make a significant impact on our Ignite Analytics & Dashboards, all while working in a dynamic environment that values creativity and teamwork. Located in a vibrant area, our company offers unique advantages such as flexible work arrangements and a strong commitment to employee well-being.
