Lead the Eligibility Services team at Alberta Blue Cross in a hybrid role focused on member enrolment and service excellence. Manage complex issues, enhance processes, and foster team development.
This Team Manager position is crucial for overseeing member enrolment, administrative accuracy, and service delivery within Alberta Blue Cross. You will guide a team to navigate complex administrative challenges while ensuring exemplary customer service standards and timely project implementation. Candidates will thrive in a flexible environment and embrace continuous improvement through innovation and effective leadership.
Key Responsibilities:
- Manage daily team activities and provide leadership
- Resolve complex member administration issues efficiently
- Communicate policy changes across relevant departments
- Conduct performance reviews and support team development
- Champion AI tools to streamline processes and enhance efficiency
Requirements:
- 3-5 years of relevant work experience
- Proven leadership skills in healthcare or service delivery
- Strong decision-making and problem-solving abilities
- Excellent interpersonal and communication skills
- Experience with workflow automation tools is an asset
Leverage your leadership skills in this critical role at Alberta Blue Cross, enhancing member enrolment processes and team performance.
Eligibility Services Team Manager - Hybrid in Edmonton employer: ABC Benefits Corporation
Alberta Blue Cross is an exceptional employer that fosters a collaborative and innovative work culture, making it an ideal place for professionals seeking to make a meaningful impact in the healthcare sector. With a strong commitment to employee growth, we offer numerous opportunities for professional development and mentorship, ensuring that our team members thrive in their careers. Located in Alberta, our organization not only prioritizes work-life balance but also provides a supportive environment where your contributions directly influence the future of healthcare services.
