Field Team Manager, East in Québec

About AbbVie: AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology, neuroscience, eye care, virology and women’s health in addition to products and services across its Allergan Aesthetics portfolio.

Joining AbbVie means you will be part of a team of outstanding professionals dedicated to making a remarkable impact on patients' lives. At AbbVie, we conduct ground-breaking science on a global scale every day.

The role of the Field Team Manager (FTM) with AbbVie Care is to directly manage the strategy, operations and tactical implementation of the AbbVie Care program for their region of Canada. The FTM is responsible for managing the regionally based field team consisting of DM’s, FCMs, PCSs and supporting roles who are employees of a 3rd party but directly managed by the FTM.

Close collaboration is critical for this role, as the FTM will need to work in a complex matrix organization. The FTM will need to collaborate regularly with the rest of the AbbVie Care management team, operations, data, governance, marketing, as well as the commercial, access & trade teams. The suitable candidate will need to work in collaboration with our partner Innomar/Cencora to ensure the HR policies and procedures are implemented for the field-based team.

The FTM must ensure the field team activities are in line with the strategic direction for the patient support program and aligned with the shared business objectives for each therapeutic area.

In addition to the requirements above, the FTM will need to:

• Develop a strong understanding of the patient journeys in each immunology indication and leverage this knowledge to adjust the program offerings to meet the needs of patients and HCPs.
• Identify strategies and implement tactics to minimize the time to reimbursement & work closely with Provincial Affair Managers to ensure alignment with current reimbursement status and procedures.
• Work with the DMs in the region to leverage key performance indicators and the use of the CRM database and available reports.
• Ensure consistent and ongoing communication between the AbbVie Care marketing, brand teams, sales, Trade relations, Vendors and other relevant functional areas and the field team.
• Optimize resources and cost efficiency of the field team by assessing ongoing resource utilization and workload; improve processes and leverage efficiencies as necessary.
• Assist in the revisions of SOPs for field team (reporting, templates, KPIs, best practices) in response to changing market conditions.
• Work in collaboration with Innomar/Cencora on field team KPIs and performance evaluations.
• Organize and execute regional district meetings as required.
• Provide timely customer service to AbbVie sales team and external customers to resolve in-clinic support challenges.
• Provide strategic input and participate and guide DMs participating in IFT initiatives.
• Develop content & participate at adboards as required.

Qualifications:

• Bachelor’s degree in Science and/or Business Administration. Master’s degree a plus.
• Previous Management Experience required.
• Five years in a similar role or strong transferable skills.
• Strong computer skills; must be proficient with Excel and PowerPoint.
• Working understanding of provincial, federal and private reimbursement.
• Ability to implement commercial opportunities in a timely fashion and adapt as needed.
• Strong strategic planning and project management skills.
• Superior interpersonal and presentation skills.
• Results driven, demonstrated analytical skills.
• Ability to work in a matrix environment, strong collaboration skills.

Travel: Availability to travel about 20-30% of the time. Valid driver’s license and passport are required.

AbbVie is an equal opportunity employer and encourages women, Aboriginal people, persons with disabilities and members of visible minorities to apply.

Please note that only selected candidates will be contacted by email, for a telephone interview (1st interview). If this occurs, it will be within 2 weeks from the end of the posting.