Pre-Sales Engineer in Milton

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world.

This role sits within ABB's Robotics business, a leading global robotics company. We’re entering an exciting new chapter as we’ve announced the plan for SoftBank Group to acquire ABB Robotics. By joining us now, you’ll be part of a pioneering team shaping the future of robotics—working alongside world-class experts in a fast-moving, innovation-driven environment.

Responsibilities

• Coordinate and facilitate the development, implementation, and successful onboarding of digital solutions.
• Support the adoption of digital platform and solutions into the customer business environment along with their subsequent operations and maintenance.
• Participate in the ideation workstreams from identifying and validating the needs to defining the development.
• Support customers in using products to improve productivity and efficiency, and assist the Sales team by identifying needs and demonstrating how digital solutions meet them.
• Configure, test, and troubleshoot software solutions, ensuring successful rollout through customer training, retraining, and ongoing support.
• Ensure all resources are in place to implement software on time and on budget, following best practices for configuration and deployment.
• Perform software engineering tasks—such as development, testing, quality engineering, DevOps, cybersecurity, support, and release management—with reasonable proficiency and limited supervision.
• Contribute to the software roadmap by recommending new features, functionality, and product variants.
• Participate across the full customer lifecycle: opportunity identification, qualification, discovery, solution blueprinting, pilot/POC, deployment, go‑live, and post‑implementation support.
• Collaborate in ideation and solution design with cross‑functional teams (software engineers, UX, SMEs) to validate requirements and create customer value.
• Provide end‑user support, diagnose and resolve issues, escalate as needed, and help enhance customer satisfaction and retention by ensuring their needs are met.

Qualifications

• 5+ years of experience in project management, with a proven ability to lead complex initiatives, coordinate cross‑functional teams, and deliver projects on time and within scope.
• Strong communication and public affairs capabilities, with the ability to convey technical concepts clearly and engage effectively with internal and external stakeholders.
• Hands-on experience with programming languages and computer science fundamentals to support problem‑solving, system integration, and technical decision‑making.
• Solid background in systems engineering and product management/development, including contributing to product lifecycle activities, requirements analysis, and technical solution design.
• Demonstrated expertise in process improvement and optimization, identifying inefficiencies and implementing enhancements that improve performance, quality, or workflow efficiency.

ABB is committed to ensuring that our recruitment practices are fair, transparent, and non-discriminatory, in compliance with applicable laws. While base salary is determined by qualifications and experience, this position is expected to pay between $89,400 and $131,120 annually. This position is a replacement of a current role.

ABB values the dedication, commitment, and expertise of our employees. We are an Employment Equity Employer and are committed to an inclusive and diverse workforce.