Position Overview
The Taproom Supervisor / Key Holder oversees the daily operations of the taproom, ensuring the space is clean, well-stocked, and running to standard. This role holds primary responsibility for staff scheduling, cash handling, inventory oversight, customer experience, and staff training, and acts as the on-site point person in the manager's absence.
Key Responsibilities
Daily Operations
- Supervise daily taproom activities, ensuring the space is clean and in proper working order
- Ensure all team members follow checklists so that duties are completed and standards are maintained
- Inspect and manage the merchandise area and beer fridge, ensuring stock is replenished, neat, and well-presented
Cash Management
- Manage taproom cash, including completing cash deposits
- Ensure there's a sufficient amount of coin/small bills for change
Scheduling
- Build and manage the taproom staff schedule
- Cover sick days and vacation days as needed
- Create schedules that reasonably accommodate staff availability and approved time off
Inventory & Stock
- Monitor taproom stock levels, including retail supplies, cleaning supplies, beer, outside products, and merchandise
- Provide Campbell with a weekly update on stock levels
- Flag any issues with low or running-out inventory as they arise
Customer Experience
- Coordinate and manage customer requests and feedback
- Document customer complaints and compliments and report them to Campbell
- Communicate specific customer requests (merch items, kegs, special beer orders) to Campbell
Training & Standards
- Train new staff and provide ongoing training for current staff
- Ensure all Standard Operating Procedures (SOPs) are followed and operations meet company standards
Marketing & Events
- Support marketing and event initiatives on an occasional basis
- Represent the taproom at off-site activities such as beer festivals and brand activations
Burnside Brewing - Supervisor at East Side Alley Tap Room & Cold Beer Store employer: A Bell Group of Companies
Burnside Brewing Company is an exceptional employer that fosters a vibrant and collaborative work culture in the heart of Nova Scotia. With a strong emphasis on employee growth, you will have the opportunity to lead innovative marketing campaigns while working alongside passionate colleagues who share a commitment to quality and creativity. Enjoy competitive benefits and the chance to make a meaningful impact on our beloved beer portfolio, all within a supportive environment that values your contributions.
