Deliver expert client service at People Corporation by managing group benefits relationships, complex issues, and escalations with precision. This client-focused role supports valued clients daily.
The Client Service Specialist manages a portfolio within People Corporation's benefits, pension, and human resources services. You will investigate complex issues, handle escalations, and coordinate requests, claims, enrollments, and plan administration. Success requires analytical problem solving, communication, initiative, and careful attention to detail.
Key Responsibilities:
- Develop relationships with clients and multiple insurance companies
- Manage client requests, claims, and group administration
- Investigate complex issues and handle client escalations
- Process enrollments, terminations, amendments, salary, and status changes
- Assist clients with claims and online processing
Requirements:
- Two or more years in the group benefits industry
- Two or more years in a client-focused environment
- Relevant post-secondary education completed
- Strong problem solving, troubleshooting, and conflict resolution skills
- Excellent written and verbal communication skills
Bring group benefits expertise, analytical thinking, and service excellence to client portfolio management at People Corporation.
Contact Details:
873 Springboard Platform - Customer Service Recruitment Team
