At a Glance
- Tasks: Support strategic customers by providing tailored solutions and managing complex integrations.
- Company: Join 360Learning, a leader in collaborative learning and employee upskilling.
- Benefits: Enjoy competitive pay, comprehensive health insurance, and unlimited PTO.
- Other info: Remote-first culture with a focus on diversity, equity, and inclusion.
- Why this job: Make a real impact by helping clients maximize their learning platform's potential.
- Qualifications: 3 years of consulting experience and strong project management skills required.
The predicted salary is between 82800 - 101200 $ per year.
Our Solution Expert team plays a key role in supporting strategic customers in RUN phase, by acting as trusted advisors on complex use cases. Working closely with Sales, Product, and Customer Success, they analyze advanced client needs, challenge existing setups, and translate requirements into scalable solutions within the 360Learning platform. You will manage a portfolio of customers throughout their lifecycle to drive product adoption and deliver tailored solutions beyond standard product capabilities. These large and strategic accounts have already deployed the platform and have a strong level of autonomy. They rely on your technical and functional expertise to lead complex integrations (APIs, flat files, third-party tools), redesign platform architecture, run solution audits, and provide high-level recommendations to maximize business impact and long-term value.
Within 1 month, you will:
- Become a Trello expert through our onboarding process
- Understand our product offering through training
- Master our platform and be able to support clients on basic requests through ticketing
Within 3 months, you will:
- Own your portfolio of 10 enterprise clients & leading up to 30 active projects simultaneously
- Start to answer questions coming from your portfolio of clients
- Support the Customer Success partner on functional and technical questions
- Successfully implement integration (SSO, third-party tools), deliver technical expertise on how to integrate their learning platform to their technical environment & troubleshooting
Within 6 months, you will:
- Be able to pitch the value of the 360Learning platform
- Develop repeatable and scalable processes to improve project quality and delivery
- Support Strategic customers all along their contract from an expertise standpoint
- Deliver Professional Services to our existing customer base
Within 12 months, you will:
- Onboard another Solution Expert
- Contribute to our knowledge base to share best practices and lessons learned
- Work with our partner ecosystem to strengthen the services proposed to our clients
- Deliver platform audits to clients
- Deliver professional services proposed in our Professional Service catalogue
The Skill Set:
- 3 years of professional consulting experience, preferably in a customer facing role (Level 2 or 3 support agents, Technical consultant, Technical Account Manager)
- Previous deployment experience of SaaS products, ideally HR related
- Project management skills
- Good understanding and experience working with APIs, SSO configuration & troubleshooting
- Solution-oriented, client-first mindset in everything you do
- Ability to adapt to your audience, flexibility in tackling a conversation with highly technical stakeholders, and reducing complexity to more common terms with less technical stakeholders
- Organized, structured, rational, analytical, able to manage priorities across multiple customer implementations
- Enthusiasm for our working environment
What We Offer:
- Compensation: Pay structure includes base salary, variable incentive pay, and company equity
- Benefits/Perks: Comprehensive health insurance starting your first day of employment, RRSP contribution matching, generous parental leave, professional development opportunities through our own platform
- Balance: We offer unlimited days of annual PTO, 5 days for sick leave, holiday time in accordance with the Ontario Holiday Calendar
- We are a remote-first organization and promote flexible work hours
- Diversity, Equity, and Inclusion: We have 6 active ERGs including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity.
- Corporate Social Responsibility: Review our CSR Charter
- Culture: A framework that will help you make an impact - envision our way of working and our Convexity Culture
The Interview Process:
- Phone Screen with our Talent Acquisition Manager
- Discovery Meeting with a PS Team Leader
- Case Study Meeting with a PS Team Leader and a Solution Expert
- Clarification Meeting with our Sr VP of Professional Services
- Culture Fit Meeting with an Executive
- References / Offer
Who We Are:
360Learning enables companies to upskill from within by turning their experts into champions for employee, customer, and partner growth. With our LMS for collaborative learning, Learning & Development teams can accelerate upskilling with the help of internal experts instead of slow top-down training. 360Learning is the easiest way to onboard and upskill employees, train customer-facing teams, and enable customers and partners–all from one place. 360Learning powers the future of work at 1,700 organizations. Founded in 2013, 360Learning has raised $240 million with 400+ team members across North America and EMEA. Learning Includes Everyone. In concert with our culture, 360Learning believes learning includes everyone and that means embracing the strengths of diversity, connectedness, and inclusion.
Solution Expert employer: 360Learning
At 360Learning, we pride ourselves on being an exceptional employer that fosters a culture of collaboration and innovation. With comprehensive benefits including health insurance from day one, generous parental leave, and unlimited PTO, we prioritize employee well-being and work-life balance. Our commitment to diversity, equity, and inclusion is reflected in our active Employee Resource Groups, while our focus on professional development ensures that every team member has the opportunity to grow and thrive in their career.
