At a Glance
- Tasks: Lead AI-driven transformation and implement ITSM strategies for global enterprises.
- Company: Join Genpact, a leader in AI and digital innovation.
- Benefits: Competitive salary, mentorship, hands-on experience, and world-class learning opportunities.
- Other info: Dynamic, values-driven culture focused on integrity, inclusion, and innovation.
- Why this job: Make a real impact by solving complex business challenges with cutting-edge technology.
- Qualifications: Bachelor's degree in relevant fields and certifications in cloud and IT service management.
The predicted salary is between 85000 - 145000 $ per year.
Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale.
Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.
Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
Key Responsibilities:
- Develop and implement ITSM strategy and roadmap
- Define ITSM policies, procedures, and standards
- Collaborate with key stakeholders to ensure alignment of IT services with business needs
- Oversee IT service desk operations and incident management processes
- Monitor and continuously improve IT service delivery performance
- Lead IT service improvement initiatives and projects
- Ensure compliance with ITIL best practices and industry standards
- Provide guidance and support to ITSM team members
- Analyze IT service metrics and KPIs to drive operational excellence
- Manage vendor relationships and contracts related to ITSM tools and services
Qualifications:
- Bachelors - Computer Engineering
- Bachelors - Database Management
- Bachelors - Information Systems
- Bachelors - Information Technology
- Bachelors - Network Engineering
Certifications:
- AWS Certified Cloud Practitioner
- AWS Certified Solutions Architect - Associate
- Azure Solutions Architect Expert
- ITIL Foundation Certificate in IT Service Management
Why join Genpact?
- Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
- Make an impact – Help global enterprises solve business challenges that matter
- Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
- Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
- Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Director - Infrastructure Services in Trois-Rivières employer: 3202 GENPACT CANADA SERVICES COMPANY
At Genpact, we are not just leading the charge in AI and digital innovation; we are creating a vibrant work culture that empowers our employees to thrive. With a commitment to professional growth through mentorship and world-class learning opportunities, our team of over 140,000 bold thinkers collaborates in a values-driven environment that prioritizes integrity and inclusion. Join us in our Canadian office to make a meaningful impact while accelerating your career in a fast-paced, innovative setting.
Contact Details:
3202 GENPACT CANADA SERVICES COMPANY Recruitment Team
