Support Altasciences users in Laval with Windows troubleshooting, hardware setup, and helpdesk service at an on-site location. Communicate in French and English while resolving technical issues.
As an IT Technician II, you will support computers, telephones, software, laptops, mobile phones, and user accounts. You will track requests through the automated Helpdesk System and IT Service Management system. The position also supports junior technicians and escalates issues when required.
Key Responsibilities:
- Research and resolve questions received by phone and email
- Document incidents, calls, issues, and solutions
- Troubleshoot Windows, hardware, profiles, email, and user accounts
- Prepare computers and validated systems with software
- Coach junior technicians and support team projects
Requirements:
- College degree in an IT-related program
- Minimum three years of related experience
- French and English communication skills
- Windows 10/11 and Cisco Phone Equipment knowledge
- Ability to lift up to 50 pounds
Apply your diagnostic, customer service, and technical support skills as an IT Technician II supporting Altasciences users in Laval.
IT Support Technician II Laval employer: 220 Altasciences Company Inc
At Altasciences, we pride ourselves on being an exceptional employer, offering a collaborative and inclusive work culture that values employee development and well-being. Located in Quebec, our team enjoys comprehensive benefits including health insurance, RRSP matching, and generous paid leave, all while contributing to meaningful work in the pharmaceutical industry. With a strong focus on training and growth opportunities, we empower our employees to make a significant impact on global health through their roles.
Contact Details:
220 Altasciences Company Inc Recruitment Team
