Staff Program Manager, CX Operations & Programs in Toronto

1Password is growing. We’ve surpassed $500M in ARR and we’re continuing to accelerate, earning a spot on the Forbes Cloud 100 for four years in a row and teaming up with iconic partners like Oracle Red Bull Racing.

At 1Password, we’re building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market-leading enterprise password manager and pioneered Unified Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human-centric approach in everything from product strategy to user experience. Over 180,000 businesses, from Fortune 100 leaders to the world’s most innovative AI companies, trust 1Password to help their teams securely adopt the SaaS and AI tools they need to do their best work.

If you're excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast-paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future.

As a Staff Program Manager on the Customer Experience (CX) Operations & Programs team, you’ll lead strategic, cross-functional initiatives that strengthen customer engagement and turn customer insight into action. You’ll bring structure to complex priorities, improve how teams plan and execute, and help connect customer feedback to better experiences, product decisions, adoption, retention, and advocacy—advancing 1Password’s mission through meaningful customer impact. Reporting to the Senior Manager, Operations & Programs, this role is remote in Canada or the United States, with a preference for Eastern Time.

What We're Looking For:

• 6+ years of experience in program management, operations, strategy and operations, or a related field, including work on customer-focused programs.
• Experience leading complex, cross-functional initiatives from initial scope through implementation, adoption, and transition to ongoing ownership.
• Ability to create structure from ambiguity, right-size processes, manage competing priorities, and move work forward with sound judgment.
• Strong executive presence and communication skills, with the ability to present recommendations, tradeoffs, risks, and decisions to stakeholders at all levels.
• Experience influencing partners without formal authority and aligning teams with different priorities, working styles, and levels of technical knowledge.
• Demonstrated experience using AI-enabled tools and automation to improve research, analysis, planning, communication, workflow execution, or operational efficiency.

Preferred:

• Experience in Customer Success, customer engagement, Voice of Customer, customer advocacy, customer insights, customer content, digital engagement, or customer education.
• Familiarity with tools such as Asana or Notion, or a project management certification, is also helpful.

What You Can Expect:

• Lead strategic programs across customer engagement, including Voice of Customer, customer content, advocacy, and related initiatives.
• Establish clear plans, owners, milestones, dependencies, success measures, and operating rhythms that improve visibility and execution.
• Build scalable ways to collect, synthesize, and activate customer feedback, connecting insights to decisions, communications, and measurable improvements.
• Lead cross-functional initiatives that improve customer journeys, handoffs, feedback loops, and other important moments across the customer lifecycle.
• Partner with Customer Experience, Go To Market (GTM), Product, Engineering, Revenue Operations (RevOps), and other teams to manage tradeoffs and deliver shared outcomes.
• Present concise, recommendation-led updates in team meetings, company forums, and executive discussions.
• Support rollout, communications, enablement, and adoption for new programs, processes, tools, and ways of working, while identifying opportunities for simplification and automation.

Our culture at 1Password prioritizes collaboration, clear and transparent communication, receptiveness to feedback, and alignment with our core values: keep it simple, lead with honesty, and put people first. You’ll be part of a team that challenges the status quo, and is excited to experiment and iterate in search of the best solution. That said, 1Password is not for everyone. Our work is demanding, we strive for excellence, and the pace is fast. We need people who are keen to take on challenging problems, who seek feedback to grow, and who are driven to make an impact.

We’re looking for individuals who are proven experts in their fields, as well as those who are highly adaptable, can thrive in ambiguity and through change, are curious, and above all deliver results.

1Password is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status.