At a Glance
- Tasks: Lead customer-focused programs and enhance experiences at 1Password.
- Company: Join a dynamic team at 1Password, a leader in customer experience.
- Benefits: Remote work, competitive salary, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on innovation and customer insight.
- Why this job: Make a real impact on customer engagement and satisfaction.
- Qualifications: 6+ years in program management with strong communication skills.
The predicted salary is between 108000 - 132000 $ per year.
Lead customer-focused programs at 1Password as a Staff Program Manager, using cross-functional leadership and customer insight to improve experiences remotely. This Staff Program Manager joins the Customer Experience Operations & Programs team. You will strengthen customer engagement, connect feedback to decisions, and improve planning and execution. The work spans customer programs, adoption, retention, advocacy, and collaboration with Customer Experience, Product, Engineering, and Revenue Operations.
Key Responsibilities:
- Lead strategic programs across customer engagement initiatives
- Establish plans, owners, milestones, dependencies, and success measures
- Build scalable customer feedback collection and activation methods
- Improve customer journeys, handoffs, and feedback loops
- Present recommendation-led updates to executives and stakeholders
Requirements:
- Six-plus years in program management, operations, or related fields
- Experience leading complex cross-functional initiatives through implementation
- Ability to structure ambiguity and manage competing priorities
- Strong executive presence and communication skills
- Experience influencing partners without formal authority
- Bring program management, customer insight, and cross-functional communication skills to advance meaningful customer impact at 1Password.
Staff Customer Experience Program Manager in Toronto employer: 1Password LLC
1Password is an exceptional employer that fosters a collaborative and innovative work culture, prioritizing employee growth and well-being. With competitive benefits, including generous paid time off, health programs, and a commitment to remote work, employees are empowered to thrive in a fast-paced environment while contributing to meaningful projects that enhance digital security. Join a team that values curiosity, adaptability, and excellence, and be part of shaping a safer digital future.
