Support People Corporation users on-site with bilingual technical troubleshooting, hardware configuration, and professional assistance at their physical workspaces. Communicate fluently in English and French.
As a Bilingual On-Site IT Support Analyst, you provide Tier 1 and Tier 2 resolution within the local IT infrastructure team. You address hardware, software, network, operating system, application, and access issues. Your work supports seamless user communication and service delivery.
Key Responsibilities:
- Provide face-to-face Tier 1 and Tier 2 troubleshooting
- Install, configure, test, and maintain workplace devices
- Resolve Windows, macOS, application, and access issues
- Track requests through ITSM systems and strict SLAs
- Support Wi-Fi, Active Directory, and authentication resets
Requirements:
- Native or near-native English and French fluency
- One to three years of hands-on technical experience
- Knowledge of Windows 10/11 and macOS
- Understanding of Microsoft 365, Active Directory, and imaging utilities
- Calm, helpful communication during critical systems downtime
Bring bilingual communication, desktop support expertise, and dependable troubleshooting to People Corporation's on-site IT service team.
