At a Glance
- Tasks: Lead innovative CCaaS solutions using Amazon Connect and drive customer-centric strategies.
- Company: Join Accenture, a leader in cloud contact center solutions.
- Benefits: Competitive salary, health benefits, and opportunities for professional growth.
- Other info: Dynamic environment with opportunities to engage globally.
- Why this job: Make a real impact on client success with cutting-edge technology.
- Qualifications: 7+ years in CCaaS, strong AWS and AI/ML experience required.
The predicted salary is between 123750 - 151250 $ per year.
Elevate cloud contact center solutions as a CCaa S Solution Architect at Accenture.
Focus on Amazon Connect while driving innovation and customer-centric strategies in a dynamic environment.
In this senior role, you'll lead the delivery of complex CCaa S solutions aligned with our clients' objectives.
Your expertise will directly impact transformation strategies by leveraging emerging technologies and market insights.
As an integral part of our team, you'll engage with stakeholders to ensure effective communication of goals and outcomes.
Key
Responsibilities
- Drive CCaa S transformation using Amazon Connect
- Lead platform migration strategies and execution
- Manage client relationships to uncover project opportunities
- Develop omnichannel customer experiences across platforms
- Oversee project teams and ensure successful delivery
Requirements
- 7+ years in CCaa S solutions, especially Amazon Connect
- Hands-on experience with AWS cloud services
- Strong background in AI/ML solution design
- Proven ability to manage project teams and stakeholders
- Excellent communication skills for global interactions
Bring your expertise in CCaa S and cloud solutions to impact client success at Accenture. #J-18808-Ljbffr
CCaaS Architect - Amazon Connect in Toronto employer: 1200 Accenture Inc Company
Accenture is an exceptional employer that fosters a dynamic work culture, encouraging innovation and collaboration among its teams. With a strong focus on employee growth, you will have access to extensive training programs and career advancement opportunities, all while working in the vibrant city of Ottawa. The company's commitment to a cloud-first approach ensures that you will be at the forefront of technology, making a meaningful impact in enterprise transformation projects.
Contact Details:
1200 Accenture Inc Company Recruitment Team
