Accenture is seeking a skilled AWS Connect Functional Specialist to design and configure customer, supervisor and agent experiences within cloud contact center environments. You will translate business requirements into Omni-Channel experiences including routing strategies, contact flows, NLU and conversational AI that improve customer and agent experiences.
You will work with business stakeholders, product owners, architects, and development teams to design, test, and continuously improve
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Amazon Connect Solutions Lead in Toronto employer: 1200 Accenture Inc Company
Accenture is an exceptional employer that fosters a dynamic work culture, encouraging innovation and collaboration among its teams. With a strong focus on employee growth, you will have access to extensive training programs and career advancement opportunities, all while working in the vibrant city of Ottawa. The company's commitment to a cloud-first approach ensures that you will be at the forefront of technology, making a meaningful impact in enterprise transformation projects.
Contact Details:
1200 Accenture Inc Company Recruitment Team
