Elevate your expertise as a Major Incident Management Analyst with DXC in Quebec, Canada. This role demands strong incident resolution skills and a commitment to process improvement.
In this key position, you will lead Major Incident Management while ensuring effective resolutions and process optimizations. Successful candidates will have a track record of collaborating with technical teams, managing escalations, and communicating effectively about incidents. Your efforts will contribute to reducing service disruptions and meeting critical KPI targets.
Key Responsibilities:
- Lead major incident bridge calls and coordination efforts
- Communicate updates to the GCC leadership regularly
- Document incident timelines in ITSM and Teams Group chat
- Manage escalated incident tickets and classification
- Recommend process improvements and maintain governance documentation
Requirements:
- Minimum five years in a similar role
- ITIL Foundation certification is required
- Strong understanding of infrastructure technologies
- Effective communication and organizational skills
- Flexibility to work in stressful situations
Develop your career and manage critical incidents effectively with DXC's commitment to excellence.
Major Incident Management Analyst at DXC in Québec employer: 1102 CSC Canada
At DXC Technology, we pride ourselves on being an exceptional employer that values diversity and inclusion while fostering a collaborative work culture. Our remote work flexibility allows you to balance your professional and personal life, while our commitment to employee growth ensures you have access to training and development opportunities that empower you to excel in your role as a Dynatrace Technical Architect. Join us to be part of a team that drives innovation and supports your career aspirations in a dynamic environment.
