Business Strategy Senior Manager in Toronto

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we’re looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce’s core values at the heart of it all.

As part of the Experience Services Competency in Salesforce Professional Services, the team is seeking a Business Strategy Senior Manager for Canadian Public Sector.

Key Responsibilities

• Strategic Advisory – Provide business strategy subject matter expertise as it relates to Salesforce products and services during the sales and delivery cycles. Help position and sell large-enterprise consulting engagements to customers; work cross-functionally within Salesforce to define program scope, team, value narrative, and pitch. Uncover future sales opportunities to drive ongoing customer value.
• Strategic Discovery & Assessment – Perform and distill customer, industry, and end-user research to identify key customer needs, expectations, and experience-led business opportunities. Conduct assessments and facilitate workshops to develop future-state operating models and business visions. Identify enterprise business process and operations improvements to realize efficiencies and increase impact.
• Strategy Roadmap & Value Modeling – Develop multi-year, strategic roadmaps that prioritize investments and support business objectives. Develop strategic use cases to project the value of strategy, case for change, and organizational implications.
• Transformation & Organizational Adoption – Drive stakeholder alignment, engagement, and buy-in across functions. Facilitate cross-functional partnerships to craft and implement new ways of working across functions. Help business and technology leaders adopt new digital operating models, governance strategies, and approaches.
• Operational Excellence – Collaborate closely with program management teams to integrate business value strategies into program delivery. Identify and proactively manage risk areas and commit to seeing an issue through to complete resolution.
• Team Leadership – Coach and develop other Business Strategists and project team members to a consistent, repeatable delivery standard. Serve as a point of escalation and lead team members to drive results on customer engagements.
• Business & Practice Impact – Support building the Business Strategy capability within the Experience Services Competency; share standard methodologies and collaborate with and advise peers. Identify and lead internal strategic initiatives to grow the consulting practice; serve as an active contributor to the community’s overall knowledge base and expertise.

Experience/Skills Required

• Minimum 8 years of industry experience in customer-facing roles leading complex experience-led engagements with large-scale transformation, as part of a cross-functional team.
• Track record of delivering exceptional experiences from start to finish.
• Go-to-market (GTM) support experience, including scoping, proposal development, RFP responses, and executive presentations.
• Comfortable pitching to C-suite executives, including strong objection-handling abilities.
• Experience in Business Strategy, Enterprise Architecture, Product Management, Agile, Program Governance, Experience Design, Change Management, and/or Value Realization.
• Application of AI tools in services delivery.
• Salesforce product knowledge and solution design experience relevant to Public Sector organizations required.
• Proven experience with Canadian Government customers.
• Strong understanding of key business value drivers and success metrics typical of large-enterprise Public Sector organizations.
• Excellent verbal and written skills.
• Ability to analyze and synthesize information.
• Consistent track record of building customer relationships.
• BA/BS or MA/MS in a related field, or equivalent experience.
• A willingness to travel when required (up to 25-30% of the time).
• Candidates must be a Canadian citizen.
• This position requires the ability to obtain and maintain a Canadian Government Security Clearance.

Preferred Qualifications

• Prosci® Change Management Certification; Salesforce Administrator Certification; Salesforce Strategy Designer Certification; Salesforce Agentblazer Innovator or Agentblazer Legend Credential.

Leadership Qualities

• Passionate about customer success.
• Self-aware and strategic thinker; proficient at building strong relationships and managing personnel.
• A strategic storyteller who influences C-level executives with clarity and authority.
• Adept at collaboration and working with members of a multi-functional team.
• Excels in high levels of uncertainty and change.