At a Glance
- Tasks: Provide top-notch technical support for critical Canadian infrastructure and troubleshoot network issues.
- Company: Join Cisco, a leader in tech innovation with a collaborative culture.
- Benefits: Competitive salary, flexible vacation, health benefits, and opportunities for professional growth.
- Other info: Dynamic team environment with limitless opportunities for learning and career advancement.
- Why this job: Make a real impact on Canada's critical infrastructure while working with cutting-edge technology.
- Qualifications: BS in a technical field and 5+ years of relevant experience required.
The predicted salary is between 70000 - 143200 $ per year.
The successful applicant will be performing work in Canadian Critical National Infrastructure and/or Canadian government environments, and therefore, must be a Canadian Citizen or Permanent Resident. This position may also perform work that the Canadian government has specified can only be performed in country by a Canadian citizen. Must have the ability to obtain a Canadian Government Security Clearance.
Location requirement: Live in Ottawa, Canada or willing to re-locate.
MEET THE TEAM
The Canadian Secure Technical Services (CSTS) team provides leading-edge technical support to our Large Enterprise and Government customers via phone, email, web, remote access and onsite, transforming the way our customers meet their critical mission and business needs. Support is provided to customers to troubleshoot & debug product problems independently. Through collaborative tools, Cisco intellectual capital and best-in-class technical expertise, we ensure the stability, reliability, performance and security of Canadian critical infrastructure networks.
YOUR IMPACT
As part of Cisco Canada Customer Experience organization (CX), you will be providing personalized "white-glove" technical support to Canadian Critical National Infrastructure customers. You will serve as the escalation point for network issues, leading problem resolution during network outages with precision and authority. This role involves engaging closely with customers' engineering and operations teams, along with various Cisco internal teams such as Cisco global TAC, product engineering, professional services, service sales and customer account teams.
Role Responsibilities:
- Provide 2nd and 3rd Tier technical support on debug device and network level issues and become a trusted technical resource for customers through building strong relationships with customers and Cisco internal teams.
- Develop shared lab environments to simulate customer network environments, troubleshoot customer issues and find effective resolutions.
- Translate technical challenges into direct feedback to influence how we build our products.
- Develop automation assets and AI-driven tools to make our service delivery easier.
MINIMUM QUALIFICATIONS
- BS in a technical field (CS/EE preferred) or equivalent with 5+ years of relevant experience and minimum 3+ years hands-on experience with debugging & troubleshooting Cisco Unified Communications Server (CUCM) and Voice/Video endpoints.
- Demonstrable experience in break/fix problem-solving & troubleshooting.
PREFERRED QUALIFICATIONS
- Experience with Cisco IM&P servers and Jabber highly desired.
- Experience documenting technical issues in incident management systems and providing clear, written status updates to collaborators.
- Experience working with Public Sector or high-security clients, with an understanding of their specific operational and compliance requirements.
- Expert-level certification such as CCNP / CCIE or equivalent industry credential.
- Bilingual proficiency in Canadian French and English is highly desired.
Why Cisco?
At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you.
Technical Consultant employer: 105 Cisco Systems Canada Co.
At Cisco, we pride ourselves on being an exceptional employer that fosters innovation and collaboration within a dynamic work environment. As a Senior Network Engineer, you'll benefit from a culture that values mentorship and professional growth, with ample opportunities to advance your career while working alongside industry leaders in a global setting. Our commitment to employee well-being is reflected in our comprehensive benefits package and the chance to shape the future of networking technology.
Contact Details:
105 Cisco Systems Canada Co. Recruitment Team
