At a Glance
- Tasks: Lead global customer support strategy and drive exceptional customer experiences.
- Company: Join Proofpoint, a leader in cybersecurity protecting people and data.
- Benefits: Competitive pay, flexible work, wellness days, and global networking opportunities.
- Other info: Inclusive culture that values diverse perspectives and encourages growth.
- Why this job: Make a real impact in cybersecurity while leading a passionate team.
- Qualifications: Proven leadership in customer support and a passion for tech innovation.
The predicted salary is between 148500 - 181500 $ per year.
About Us: Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple: safeguard the digital world and empower people to work securely and confidently.
How We Work: At Proofpoint you’ll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values:
- Bold in how we dream and innovate
- Responsive to feedback, challenges and opportunities
- Accountable for results and best in class outcomes
- Visionary in future focused problem-solving
- Exceptional in execution and impact
Corporate Overview: Proofpoint is a leading cybersecurity company protecting organizations’ greatest assets and biggest risks: vulnerabilities in people. With an integrated suite of cloud-based solutions, Proofpoint helps companies around the world stop targeted threats, safeguard their data, and make their users more resilient against cyber-attacks.
Position Summary: The Vice President of Threat Protection Customer Support is responsible for defining and executing the global customer support strategy for a high-growth cybersecurity organization. This executive leader will drive customer satisfaction, operational excellence, technical support innovation, and business scalability across a worldwide support organization.
Key Responsibilities:
- Strategic Leadership: Define and execute a multi-year vision and roadmap for global customer support. Develop support strategies that improve customer retention, product adoption, and overall customer experience.
- Customer Experience & Advocacy: Champion customer-centric decision-making across the organization. Establish programs to proactively identify customer risk, reduce friction, and improve business outcomes.
- Global Support Operations: Lead a worldwide 24x7 technical support organization utilizing follow-the-sun support models. Drive accountability for service level agreements, response times, resolution times, backlog management, and escalation handling.
- Technical Excellence & Innovation: Drive adoption of AI, analytics, automation, and knowledge management capabilities to improve support outcomes.
- Cross-Functional Leadership: Partner closely with Product Management, Engineering, Security Operations, Customer Success, and Professional Services to improve customer outcomes.
- Talent & Organizational Development: Recruit, develop, and retain world-class support leaders and technical talent.
Why Proofpoint: Protecting people is at the heart of our award-winning lineup of cybersecurity solutions, and the people who work here are the key to our success. We’re a customer-focused and a driven-to-win organization with leading-edge products. We are an inclusive, diverse, multinational company that believes in culture fit, but more importantly ‘culture-add’, and we strongly encourage people from all walks of life to apply.
Our Culture: Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone. We encourage applications from individuals of all backgrounds, experiences, and perspectives.
How to Apply: Interested? Submit your application along with any supporting information- we can’t wait to hear from you!
Vice President, Customer Support in Winnipeg employer: 101 Proofpoint, Inc.
At Proofpoint, we pride ourselves on being a leading cybersecurity company that not only protects organizations but also fosters a vibrant and inclusive work culture. Our commitment to employee growth is evident through our comprehensive benefits, flexible work environment, and emphasis on collaboration, ensuring that every team member can thrive while contributing to our mission of safeguarding the digital world. Join us in a role where your leadership will directly impact customer success and innovation in a supportive and dynamic setting.
