Elevate client engagement with Sago as a Customer Success Manager. Lead insights communities and build strong client relationships to ensure exceptional experiences and deliverables.
As a key player in your role as Customer Success Manager, you will manage community setups, foster client relationships, and ensure each program meets its business goals. Experience in client-facing roles, especially within market research and insights communities, is essential. You will collaborate with sales to provide tailored solutions and keep community engagement high through proactive strategies.
Key Responsibilities:
- Manage community setup, recruitment, and overall health
- Collaborate with sales to tailor recommendations
- Design creative solutions to exceed client expectations
- Serve as the primary contact for clients and vendors
- Monitor program elements and manage resolutions
Requirements:
- 3-4 years of client-facing experience in market research
- Bachelor's Degree or equivalent
- Advanced MS Office skills required
- Experience with research design is a plus
- Fluent in English with effective communication skills
Ensure quality deliverables and client satisfaction as a Customer Success Manager at Sago.
